Why is my water cloudy? What you need to know about Jackson’s boil notice still in effect

After over a week without water or with low water pressure, the city of Jackson should have water by the end of the week, officials said Tuesday. 

But as water pressure increases gradually at Jackson water treatment plants, more plans are able to pump out more water — good news for residents who are starting to see more water pressure from their faucets. 

We rounded up answers to some of the most frequently asked questions as water is being restored. 

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Is Jackson still under a boil notice?

As of Wednesday, Jackson remains under a citywide boil-water notice due to high turbidity — or cloudiness — in the water. 

When will water be restored?

City of Jackson Public Works Director Charles Williams said most of Jackson should see water restored by now. But he agreed with Mayor Chokwe Antar Lumumba that Friday was a more likely date for all customers. 

An increase in water main breaks could delay restoration, Williams said. The mayor’s office said work crews have repaired at least 16 water main breaks with 23 more breaks in the repair process.

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What should I do when my service is restored?

The Mississippi State Department of Health says:

  • Flush faucets for a total of 10 minutes to introduce system water throughout house plumbing
  • Discard any drinks, ice, food, etc. made during the boil water notice
  • Rewash any food or drink contact items (utensils, plates, etc.) with “cleared” system water
  • Check water filters (faucets, refrigerators, etc.) and replace if necessary
  • Do not use water from your hot water hearer for drinking until several exchanges of the tank have occurred
  • Run dishwasher through a cycle or two before washing dishes

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What water is safe from boil notice?

  • Properly chlorinated water in swimming pools
  • Fish in aquariums 
  • Bathing, showering and shaving is safe as long as no water is swallowed
  • Laundry washed in hot or cold water is safe

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Daniella Medina is a digital producer for the USA TODAY Network. Follow her on Twitter @danimedinanews.